tgp Privacy Policy

1. Introduction

tgp ("we", "us", "the Platform") operates the online gaming platform at tgp.onl, which is designed exclusively for players in the Philippines. We are committed to protecting the privacy and personal data of everyone who uses our platform.

This Privacy Policy describes the types of personal data we collect, why we collect it, how it is used and stored, when it may be shared, and what rights you have as a data subject. This Policy applies to all players who have registered or are using tgp from the Philippines.

If you have questions about this Policy at any time, you can reach us using the contact details in Section 12.

2. Data We Collect

tgp collects personal data in several ways — directly from you during registration and account use, automatically when you interact with the platform, and through third parties such as payment service providers.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for KYC identity verification.

3. How We Use Your Data

tgp uses your personal data for the following purposes:

• Account management: Creating and maintaining your tgp account, processing KYC verification, and managing login security (including OTP authentication).
• Transaction processing: Processing PHP deposits and withdrawals through local bank transfers and e-wallets, verifying payment methods, and preventing fraudulent transactions.
• Platform delivery: Enabling access to all game categories — slots, live casino, sports betting, fish games, eBingo, and online poker.
• Customer support: Responding to queries, resolving disputes, and providing account assistance.
• Security and fraud prevention: Monitoring for unusual account activity, detecting prohibited conduct, and protecting the platform from abuse.
• Legal and compliance obligations: Meeting financial reporting requirements, responding to lawful requests from authorities, and maintaining records required for compliance.
• Platform improvement: Analysing usage patterns to improve the platform experience for Philippine players.
• Promotions and communications: Sending relevant platform updates, promotion notifications, and account alerts — if you have opted in to receive these.

We do not use your personal data for purposes outside those listed above without your prior consent.

4. Legal Basis for Processing

tgp processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the services you have requested — including account registration, deposits, gameplay, and withdrawals.
• Legal obligation: Processing required to comply with applicable laws, financial regulations, and anti-money-laundering requirements in the Philippines.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform analytics where these do not override your privacy rights.
• Consent: For optional communications such as promotional emails or push notifications, where you have given explicit consent. You may withdraw consent at any time.

5. Sharing Your Data

tgp does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: Philippine-based and international payment service providers involved in processing your PHP deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification providers: Third-party KYC services that assist in verifying the identity documents you submit during account verification.
• Technology service providers: Hosting, analytics, and security partners who support the technical operation of the tgp platform. These providers process data only on our instructions.
• Legal and regulatory bodies: Where required by law, court order, or lawful request from a competent authority in the Philippines.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to continued privacy protections.

All third parties with whom we share data are required to handle it securely and only for the specified purpose.

6. Data Security

tgp takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, and loss.

• SSL/TLS encryption: All data transmitted between your device and the tgp platform is encrypted in transit.
• OTP authentication: Account logins and sensitive actions are protected with one-time password verification sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to staff with a legitimate operational need and is subject to logging and review.
• Secure storage: Personal data is stored on secured servers with appropriate access restrictions and regular security reviews.

Despite these measures, no system is entirely immune to risk. If you suspect your account has been compromised, please contact our support team immediately using the email address in Section 12.

7. Data Retention

tgp retains your personal data for as long as your account is active, and for a reasonable period after account closure to meet legal, regulatory, and financial reporting obligations. The specific retention period may vary depending on the type of data and the legal requirements that apply to it.

Transaction and account records are typically retained for a minimum of five years following account closure, in accordance with standard financial compliance requirements. After the applicable retention period, data is securely deleted or anonymised.

If you close your tgp account, your data will not be used for marketing purposes following closure, but will be retained in an archived form for the legally required period.

8. Your Rights

As a data subject, you have the following rights regarding your personal data held by tgp:

To exercise any of these rights, contact us at the email address listed in Section 12. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

9. Cookies and Tracking

tgp uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small files stored on your device when you visit the site. They help us remember your session, maintain login state, and understand how the platform is being used.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core features such as login and game access.
• Analytics cookies: Help us understand how players interact with the platform — such as which pages are visited most and where sessions end. This data is aggregated and anonymised.
• Preference cookies: Remember settings such as language preference or display options.

You can manage or block cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain parts of the platform. We do not use cookies for third-party advertising.

10. Minors

tgp is strictly for players aged 21 years and older. We do not knowingly collect personal data from persons under 21. Age verification is part of the account registration and KYC process.

If you believe that a person under 21 has registered an account or provided personal data to tgp, please notify us immediately at the email address in Section 12. We will take immediate steps to close the account and delete any associated data.

11. Changes to This Policy

tgp may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When updates are made, the revised version will be published on this page with an updated date at the top.

For material changes that significantly affect how your data is handled, we will make reasonable efforts to notify registered players via email or an in-account notification before the changes take effect.

Your continued use of the tgp platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the tgp support team: